Frequently Asked Questions.
01. ORDERING
HOW ACCURATE ARE THE PHOTOS IN TERMS OF QUALITY AND COLOUR?
All our photos are taken professionally, and we endeavor to show as much detail as possible in terms of design details, colours and texture. However, the type of browser used and/or the age of the screen used can, in some cases, affect the colours displayed.
HOW CAN I KNOW THE THICKNESS OF THE RUGS?
The thickness of a rug depends on the texture and the weaving technique used. For example, hand-tufted rugs are thicker than the hand-knotted rugs. If you have a specific rug in mind, do contact us to discuss its thickness.
CAN I CANCEL MY ORDER?
You can change or cancel your order by sending an email to info@executiverugs.com or calling us at +923180998070. We can only cancel orders that have not yet been dispatched.
02. PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major forms of payments such as PayPal Visa, Master Card, American Express and Direct Bank Transfers.
HOW SECURE ARE THE PAYMENTS BY CREDIT CARD?
All payments are completely secured using 3-D Secure. We do not store any of our customers credit card details on our servers. If you wish to store your credit card details these are held with our merchant provider ‘Stripe’. Stripe stores credit card details and secures all payments using the latest PCI / DSS standards.
WHEN WILL MY CREDIT CARD BE CHARGED?
For available products your credit card will be charged at the time of placing your order.
03. SHIPMENT
HOW MUCH IS THE COST OF SHIPPING?
We ship free of charge worldwide. However, certain countries impose customs duties and taxes that can vary substantially from one country to the other. Executive Rugs do not cover these costs and cannot be held liable for them.
HOW LONG DOES IT TAKE FOR MY RUG TO ARRIVE?
All orders are processed approximately within 10 business days. Please allow another 2-3 working days for transit.
HOW DO I TRACK THE SHIPMENT OF MY ORDER?
Once your order is ready to be dispatched, we will send you an email with the delivery information and tracking number.
04. RETURNS
CAN I RETURN MY RUG IF I DON’T LIKE IT?
Yes. You can return your rug within 30 days of delivery provided it has not been used or damaged. Please refer to our Returns Policy.
WHAT DO I NEED TO DO IF MY RUG IS DAMAGED ON ARRIVAL?
Executive Rugs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
When Will I Receive My Refund?
The money will be returned once the carpet has arrived at the address provided and once it has been reviewed, without alterations and without having been used, a refund of the amount will be ordered.