Method of Payments
We accept all major forms of payments such as PayPal, Visa, Master Card, American Express and Direct Bank Transfers.
Authenticity Certificates
We guarantee that all carpets in Executive Rugs are handmade, knotted and weaved. A certificate of authenticity can be issued upon request.
Aftercare services
We believe in the right use of after care to keep your rugs clean! We recommend to occasionally vacuum your rug to keep it fresh and clean while using cool water and antibacterial soap to fight all stains. We at Executive Rugs provide a lifetime service and would be happy to assist all your aftercare needs and questions! Email, call or simply visit any of our outlets for any more assistance.
Shipping
All deliveries are handled by fedex, dhl or any other delivery service that would be used for shipment purposes. Each carpet has its own shipping cost depending on the destination country and weight of the carpet. Depending on where you are located the delivery time can vary.
Return
The customer has 30 days from the date of receiving the carpet and has the right to request the return of the product and claim the amount paid. Please refer to our Return Policy.
Delivery time
Approximately 7 – 10 working days.
Confidentiality when handling personal information
We value your privacy and handle all personal information confidentially. Executive Rugs will not give any personal information to any third party. We may ask your feedback from our services and if you authorize us, we may publish your comments on Executive Rugs
VAT and Import Duties
VAT (value added tax) and import duties (if any) differ for each country. Most countries are subject to VAT (value added tax) and import duties, which is the responsibility of the customer.
Your Consent
By using our Web Site, you signify your consent to www.executiverugs.com’s collection, use, and disclosure of your personal information in accordance with our Privacy Policy. Please refer to Privacy Policy section for further details.
Questions and Feedback
If you have any questions or feedback, please email us at info@executiverugs.com